Workshop: ''A Passion for Service''

Bill Drury is a man with a passion.  He is on a mission to help businesses create lifetime loyal customers.  On August 9, 2007, he will present an action-packed 1/2 day seminar with proven strategies and techniques to help everyone in the company win customers and reduce lost sales.

Some disturbing service facts:

FACT: 96% of unhappy customers never complain about discourtesy, but 91% of them will not buy again from a business that offended them.

FACT:  Customers who encounter poor service tell an average of 11 other people about their bad experience.

FACT:  68% of customers who stop doing business with a company do so because of perceived indifference -- nobody cares. 

On August 9, 2007, there will be a morning and afternoon presentation of the seminar (both sessions indentical), allowing employers to send half their people in the morning and half in the afternoon.

Your investment as a Chamber member is only $89 for one / $79 each, five or more if you register by July 31, 2007.  Late registrations are $99 for one / $89 each, five or more attendees.  Investment for non-members is $149.  Call the Anderson Area Chamber of Commerce at (864) 226-3454 to reserve your spot!