BEGIN:VCALENDAR VERSION:2.0 PRODID:-//ChamberMaster//Event Calendar 2.0//EN METHOD:PUBLISH X-PUBLISHED-TTL:P3D REFRESH-INTERVAL:P3D CALSCALE:GREGORIAN BEGIN:VEVENT DTSTART:20070809T123000Z DTEND:20070809T153000Z X-MICROSOFT-CDO-ALLDAYEVENT:FALSE SUMMARY:Workshop: ''A Passion for Service'' DESCRIPTION:Bill Drury is a man with a passion. He is on a mission to help businesses create lifetime loyal customers. On August 9\, 2007\, he will present an action-packed 1/2 day seminar with proven strategies and techniques to help everyone in the company win customers and reduce lost sales. \n\n\n Some disturbing service facts: \n\n\n FACT: 96% of unhappy customers never complain about discourtesy\, but 91% of them will not buy again from a business that offended them. \n\n\n FACT: Customers who encounter poor service tell an average of 11 other people about their bad experience. \n\n\n FACT: 68% of customers who stop doing business with a company do so because of perceived indifference -- nobody cares. \n\n\n On August 9\, 2007\, there will be a morning and afternoon presentation of the seminar (both sessions indentical)\, allowing employers to send half their people in the morning and half in the afternoon. \n\n\n Your investment as a Chamber member is only $89 for one / $79 each\, five or more if you register by July 31\, 2007. Late registrations are $99 for one / $89 each\, five or more attendees. Investment for non-members is $149. Call the Anderson Area Chamber of Commerce at (864) 226-3454 to reserve your spot! X-ALT-DESC;FMTTYPE=text/html:

\n Bill Drury is a man with a passion. \; He is on a mission to help businesses create lifetime loyal customers. \; On August 9\, 2007\, he will present an action-packed 1/2 day seminar with proven strategies and techniques to help everyone in the company win customers and reduce lost sales. \n

\n Some disturbing service facts: \n

\n FACT: 96% of unhappy customers never complain about discourtesy\, but 91% of them will not buy again from a business that offended them. \n

\n FACT: \; Customers who encounter poor service tell an average of 11 other people about their bad experience. \n

\n FACT: \; 68% of customers who stop doing business with a company do so because of perceived indifference -- nobody cares. \; \n

\n On August 9\, 2007\, there will be a morning and afternoon presentation of the seminar (both sessions indentical)\, allowing employers to send half their people in the morning and half in the afternoon. \n

\n Your investment as a Chamber member \;is only $89 for one / $79 each\, five or more if you register by July 31\, 2007. \; Late registrations are $99 for one / $89 each\, five or more attendees. \; Investment for non-members is $149. \; Call the Anderson Area Chamber of Commerce at (864) 226-3454 to reserve your spot! \; \n

LOCATION:907 North Main Street\, Anderson\, SC 29621 UID:e.3091.536 SEQUENCE:3 DTSTAMP:20260419T140604Z URL:http://anedersonsc.chambermaster.com/events/details/workshop-a-passion-for-service-536 END:VEVENT END:VCALENDAR